1. Is your packaging discreet?
2. Do you offer Cash on Delivery (COD)?
3. How long does delivery take?
Orders are usually dispatched within 24 business hours for prepaid orders. Delivery timelines typically are:
- 1–3 business days for metro cities
- 5–7 business days for non-metro and remote locations
Delivery timelines may vary depending on your location, courier partner operations, weather conditions, or other external factors beyond our control.
Delivery timelines may vary due to external factors beyond our control.
4. Are your products safe to use?
Yes. All WeTease products are made using body-safe materials and undergo quality checks before dispatch. We recommend using products as instructed and following proper hygiene practices.
5. Can I return or exchange a product?
Due to the personal and intimate nature of our products, we do not accept returns for opened or used items. Returns or replacements are accepted only in cases of damaged, defective, or incorrect products delivered.
6. How do I request a return or refund?
Please contact us at support@wetease.in within 48 hours of receiving your order. Kindly share your Order ID and any supporting images or videos if requested.
7. How long does it take to receive a refund?
Approved refunds are initiated within 7–10 business days. Depending on your bank or payment provider, it may take up to 15 days for the amount to reflect in your account.
8. Will my order details appear on my bank statement?
Your bank statement will reflect a neutral transaction description related to the payment gateway. Product details are not mentioned.
9. Can I cancel my order after placing it?
Orders can be cancelled within 24 hours of placement, provided the order has not been shipped. Once dispatched, cancellations are not possible.
10. How can I contact customer support?
You can reach us via email at
support@wetease.in
or by Phone / WhatsApp at
+91 87647 96799.
Our team usually responds within 24–48 business hours.
